Great customer service differentiates you from your competitors, but at what cost?
How We Can Help You Improve Customer Service
With Convergys, we offer customized hosted exchange solutions that meet your customers' demands, business needs and restricted budgets. Our solutions provide you with the flexibility to scale as your business grows. Providing infrastructure dedicated to and defined by your business requirements, our Hosted Self-Service Solutions offer a flexible approach to outsourcing - on your site, our site or a combination of both.
Our customer service hosted self-service solutions provide you with a peace of mind as we ensure the full potential of your entire customer care investment. With a proven track record of increasing customer satisfaction and improving the overall customer experience, our quality hosted exchange solutions:
- Optimize the customer experience
- Reduce operations cost (no CapEx)
- Differentiate your brand
Now is the time to grow your business and drive customer loyalty, let us help.
Our portfolio of solutions includes:
Our Portfolio of Solutions Includes
Your contact center solution is a critical driver of overall customer satisfaction. Our innovative Managed Services are customer-centric, hosted VOIP solutions that match your specific organizational and IT requirements.
With flexibility to scale as your customers' needs change and your business grows, our dedicated hosted VOIP solutions leverage various applications to optimize customer experiences. These best-in-class solutions:
- Deliver a superior customer experience
- Offer speech self service to live agent solutions
- Enable reduction of operational costs
Customer service excellence is imperative to your business success – no matter how tight your budget may be. Optimizing customer interactions differentiates you from your competitors, driving customer loyalty.
On-Demand Services include ecommerce hosted solutions that are an economical alternative, or supplement, to in-house options and are tailored to meet your organizational requirements. Deployed as multi-tenant solutions, they support multiple servers and locations, and provide redundancy, security and instant capacity. These ecommerce hosted solutions include:
- Speech Self-Service
- On-Demand Voice Authentication
- Outbound Notification
Managing and continuously improving your customer service requires you to understand your contact center systems' performance and your customers' overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your solution performance – from your customers' perspective. This proactive solution:
- Monitors voice applications and network infrastructure
- Measures everything from carrier performance to call quality and routing
- Provides information to enhance and optimize customer interactions
With contact center solutions, organizational priorities drive unique requirements. The components of our hosted exchange solutions can be licensed individually or as a suite – depending on your business needs and strategic priorities.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution. This hosted e-commerce solution will:
- Meet to your unique business needs
- Deliver operational efficiencies
- Optimize the customer experience
