As one of the first companies to invest in multishore contact centers, we have since grown our network to global proportions. With over 80 contact center locations in North America, the Philippines, India, Latin America, and Europe, speaking 35 languages, Convergys Multishore Solutions will match the locations or regions skill sets to the needs of your customer care business, guaranteeing your customers a superior experience and your company lower costs, fewer defects, and shorter cycle times. With Convergys, your company and customers can be assured of:

• Global operating standards across all geographies
• World class infrastructure providing seamless, redundant connectivity
• Operational excellence and quality assurance

Need assistance responding to consumer requests? With our Home Agent Solutions, we leverage the latest technology. Our agents are closely integrated, monitored, and indistinguishable from an agent sitting in a contact center.

The flexibility of agent scheduling, coupled with better-qualified agents from an expanded labor pool, results in a more cost effective and versatile agent solution. Our security, training, coaching, and quality practices provide you and your company with a service you can be confident in and that offers improved agent productivity and customer satisfaction, guaranteed!

Providing your consumers with exceptional service is vital to retaining their business as the latest research shows that the service experience is more important than price or brand. But how do you know if you are providing a superior experience? Let Convergys uses its 30 years of customer care experience to collect, analyze and transform customer intelligence into answers and action plans that will improve your ability to manage the customer experience, retain customers and grow revenue with Convergys Customer Satisfaction Measurement Solutions.