Building your customer base is critical for the ongoing viability of your organization. But how?
Dynamic Enterprise-wide Communication
At Convergys, we understand that identifying and attracting high-value customers is a critical business objective to ensure current and future business success. Leveraging our Intelligent Automation Solution, you can maximize your sales conversions and manage your cost per acquisition. Working across all channels, this policy-driven solution proactively communicates to prospects. It delivers:
- Consistent communication interactions
- Improved customer experiences
- Metrics driven customer acquisition
- Improved bottom-line results
Our portfolio of solutions includes:
Find out how to build customer satisfaction and increase loyalty with each transaction, across all channels.
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Our Portfolio of Solutions Includes
In today’s marketplace, superior customer service is a true competitive differentiator. Optimizing the customer experience supports both customer acquisition and retention initiatives.
Our Customer Retention Solution is a highly scalable enterprise-wide policy management system. Optimizing the customer experience across all channels for current and future customers, this solution:
- Personalizes interactions across phone, Web and retail location channels
- Adapts to changing customer dynamics in real time
- Delivers brand differentiation
- Maximizes sale conversions driving customer acquisition
Find Out How to Build Customer Satisfaction and Increase Loyalty with Each Transaction, Across all Channels
DOWNLOADToday’s challenging marketplace requires companies to seek new and innovative ways to reduce costs, while maintaining quality service delivery.
Using a variety of tool, our Cost Containment Solution helps you improve service, speed and efficiency. Its adaptive decisioning is driven by real-time access to customer and enterprise data to deliver:
- More efficient agent interactions
- Capability to leverage personalized automated solutions
- Proactive customer relationship management
- Brand differentiation via cost-effective quality customer service
- Reduced customer acquisition costs
Realize How to Reduce Costs by Anticipating Customer Needs and Optimizing Efficiencies of Customer Interactions
DOWNLOADMaximizing revenues from your existing customers increases the lifetime value of that customer and builds brand loyalty.
Leveraging individual customer information and historical offer acceptance data, our Cross-sell and Upsell Solution ensures customer offers are personalized and effectively targeted to the needs of the individual to deliver:
- Incentive offers delivered to the right customers at the right time
- Proactive communication across multiple channels
- Optimized customer experiences
- Improved customer service
- Increased business revenues
With Contact Center solutions, one size does not fit all. The components of our Intelligent Automation Solution can be licensed individually or as a suite – depending on your business needs and strategic priorities.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution to:
- Meet your unique business needs
- Deliver operational efficiencies
- Optimize customer experiences
- Drive new business acquisition
