|
Convergys EMEA delivers integrated billing, customer care and HR services to Europe, the Middle East and Africa. Blending global reach with local expertise and presence, Convergys EMEA has a successful record of providing software and services to major companies throughout its regions.
Convergys supplies competitive individual solutions for billing, customer care and HR services, enabling clients to minimise costs and improve operability. Convergys’ solutions support product innovation and enable clients to bring new services to market rapidly. Such capabilities empower clients to attract and retain customers, increase average revenue per user and rapidly identify and exploit profitable new revenue sources.
KEY BUSINESS AREAS
-
Customer care - As the world’s largest provider of outsourced customer management solutions, Convergys leverages its employees’ specialised skills, deploys advanced technologies and operates facilities around the world to deliver solutions that both reduce costs and enhance the value of customer relationships.
Learn more about how Convergys can transform your customer care operation
-
HR Services – Convergys provides outsourced solutions for specific HR activities, allied to comprehensive HR programmes. Solutions are designed to deliver process improvements, expense and risk reductions that are sustainable over time.
Discover the benefits of a Convergys HR solution
-
Operational & Business Support Systems (BSS) - Convergys’ BSS software enables mobile and fixed communication services providers to achieve rapid market penetration and innovate around bundled voice, data and video offerings for both residential and business customers.
Access more detail about the benefits of Convergys’ BSS software
CLIENTS & MARKETS
As the world's leading provider of integrated billing, customer care and employee care services, Convergys has an enviable record of supporting hundreds of businesses across a varied range of sectors. In the contact centre and employee care sectors, Convergys customers include many well-known global brands spanning sectors as diverse as telecommunications, computing, financial services and pharmaceuticals. In the customer care sector alone, Convergys has experience in designing, implementing and managing programmes for more than 300 clients worldwide.
FAST FACTS ABOUT CONVERGYS
-
Convergys supports 100+ million wireless, Internet, cable, and direct broadcast satellite subscribers worldwide
-
Convergys has more than 50,000 employees and more than 27,500 workstations
-
Convergys software produces 1.5 million bills daily
For more information on Convergys' solutions, please contact us.
|
|
