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Partnering to deliver customer-centric solutions
As leaders in their respective fields, Convergys and Oracle share a common understanding of the challenges and opportunities currently facing the telecommunications industry. By working closely together, the two companies have built on their long-standing technology partnership to integrate Convergys' Infinys rating and billing software with Oracle's E-Business Suite.
A response to specific and growing customer demand for an integrated software suite that covers the entire BSS footprint, the joint solution combines advanced functionality with tier one scalability and market-leading flexibility. This fully integrated approach:
- Reduces the timescale, cost and risk of implementation associated with deploying sophisticated BSS
- Supports all current and future services, enabling operators to bring new customer-oriented packages to market quickly
- Combines market-leading functionality with high availability and low total cost of ownership
Convergys' and Oracle's joint solution is customer-centric by design, meaning that it will enable telecommunications providers of all sizes to make the shift from a network to a customer focussed model. The combination of Convergys' Infinys rating and billing software and Oracle's E-Business Suite increases the footprint available to clients whilst avoiding the massive cost overhead normally associated with building, implementing, integrating and maintaining complex IT systems.
All applications can be run on Oracle databases, ensuring that customer, product and contract data remains consistent across all operations.
The joint solution provides a complete infrastructure for the delivery and management of next-generation voice, data and IT services. The footprint covers:
- Customer interaction channels, from IVR to web-based to call centre
- Product management and inventory management functionality
- Sales management, featuring quotes and tele-sales
- Service management, including iReceivables, iSupport and TeleService
- Fulfilment for services and order processing/management
- Rating and billing, featuring sophisticated rating, real-time and discounting functionality able to support all next-generation services and bundles
- Enterprise management, including financials & business intelligence
- Technology and integration infrastructure, encompassing all key areas, from customers, product and installed base to orders, service tickets, process workflow and EAI interconnect
Convergys' and Oracle's joint solution, which can be extensively configured to suit the needs of the individual customer, has already been selected by leading communications operators, such as TeliaSonera and Genesis Communications, who expect the highest levels of quality, reliability and service.
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