What’s the Buzz?
Join us as we blog about the latest events, trends, and opinions on how to manage customers and employees, and sustain service excellence.
Latest Blog Post
Poor customer service could stall innovation growth engine for tech companies
Buzz Blog Author: Jeff Hazel
A big problem? You betcha.
Technology companies rely on innovation to drive their revenues and growth. Yet, rapid innovation in technology-based products often equates to a rise in complexity, which can frustrate consumers who struggle to keep up with the new technology advancements. If not dealt with through a superior customer service, [...]
Recent Buzz Blog Posts
Featured Commentary
Join the discussion as Convergys leaders assess the topics challenging successful customer and employee relationship management.
Latest Blog Post
Taking a Leap of Faith: Today’s Utility Rate Cases Require Action
By Kit Hagen
In a recent article analyzing the rate case negotiations between Baltimore Gas & Electric and the Maryland Public Utilities Commission, I was quoted saying it was a good thing that both parties were taking a “leap of faith” to reach an agreement. Beyond the quote I wanted to add some context to this [...]
