Andrea Ayers
Andrea is president and chief operating officer of Customer Management at Convergys. In her blogs, Andrea discusses the important role of customer service agents and the influence operations management and supporting technology can have on whether agents succeed or fail to deliver the experience a customer expects.
Jim Boyce
Jim is chief sales officer for Convergys' Customer Management business. In his blogs, Jim shares his insights on issues such as reducing attrition, cutting costs, customer satisfaction, and the benefits that superior service experiences bring to a company's long-term sustainability.
Mike Cholak
Mike is a consulting practice executive in Convergys' Customer Management business. He leads a team dedicated to delivering a full suite of consulting services to the Company's clients that help leverage customer intelligence and feedback to optimize long- term customer loyalty and profitability.
Andy Corkhill
Andy is a director of market strategy in Convergys' Information Management line of business. He leads our utilities practice across Europe, Middle East and Africa.
Angela Crawford
Angela is a director in Convergys' Customer Management business. She has spent over eighteen years in contact center operations and marketing, focused on helping turn contact centers into profit centers and improving the overall customer experience.
Carl Davies
Carl is the global marketing director for the cable, broadband and satellite markets in Convergys's Information Management business.
Jeff Epstein
Jeff is responsible for marketing programs in the Communications vertical at Convergys, an industry leader in providing agent-assisted, self-service, and proactive care solutions that support its client customers worldwide.
Kit is the global director of utilities for Convergys Corporation.Scot Harris
Scot is a senior director of market strategy in Convergys' Customer Management business, responsible for the communications vertical.
Tony Jackson
Tony is director, telecom solutions, with a global responsibility for solutions marketing within the telecommunications vertical at Convergys.
Christine Kowalczyk
Christine is vice president/general manager of global operations for Convergys servicing the healthcare and government sectors. In her position she oversees the delivery of services to over 20 different healthcare and government clients.
Bob Lento
Bob is president of Information Management at Convergys. In his blogs, Bob shares his insights on smart grid technology and convergent BSS/OSS products and services.
David Lopes
David is the director of technology and business development for Convergys' Customer Management business in EMEA, working in the Enterprise and Networks space. He has over 10 years working in creating leading edge voice automation systems which deliver great customer experiences as well as and rapid ROI for large and small enterprises.
Debbie Lower
Debbie is a vice president at Convergys Corporation, where her responsibilities include employee communication and engagement for the company's customer management business of more than 60,000 employees worldwide.
Morag Lucey
Morag writes on topics that help service providers meet the billing and customer care needs of the retail, enterprise, and wholesale sectors. She is the global senior vice president of marketing and product management for Convergys' Smart Revenue Solutions for the telecoms, cable, satellite, broadband, and utilities markets.
Julie Maier
Julie is a senior manager in Customer Management marketing at Convergys Corporation, a global leader focused on turning contact centers into profit centers and improving the customer experience for the Retail, Healthcare, Financial Services, Communications, Technology, and Government markets.
Michelle Nowak
Michelle is the global head of strategy, solutions and marketing for the cable, broadband and satellite market verticals in Convergys' Information Management business. She has 20+ years of experience in the technology industry and an extensive background in cable, broadband, satellite, telecommunications, enterprise software and solutions, and innovation.
Rick Owens
Rick is the senior director of Convergys’ Home Agent Solutions. In this role, Rick is responsible for establishing and implementing the product strategy for Convergys’ Home Agent Solutions as well as business development.
Aaron Payne
Aaron is vice president, EMEA technology sales and solutions for Convergys. Aaron has more than 26 years technology sales, management and senior executive experience in the communications IT marketplace, with an extensive and proven track record in leading sales teams in high growth technology companies.
Igor Sarenac
Igor is a vice president in Convergys’ customer management business, which provides agent-assisted, self-service, and proactive care solutions that support client customers worldwide.
Mike Serpan
Mike is a vice president in Convergys’ customer management business, which provides agent-assisted, self-service, and proactive care solutions that support client customers worldwide.
Mohammed Sha
Mohammed is the head of global market insights for the Information Management business at Convergys Corporation, a global leader in providing Smart Revenue Solutions to the telecoms, cable, satellite, broadband, and utilities markets.
Scott Swope
Scott is vice president of market and product strategy at Convergys, a global leader in customer management solutions through agent-assisted services, automated self-service, and proactive outbound technologies. He has 15 years of experience in CRM and Social CRM product management, implementation, and strategy development.
Mary Ann Tillman
Mary Ann Tillman is the global director of product marketing at Convergys Corporation, a global leader in providing Smart Revenue Solutions to the telecoms, cable, satellite, broadband, and utilities markets. Convergys solutions can help service providers meet the billing and customer care needs of the retail, enterprise, and wholesale sectors.
Bridget Trask
Bridget is general manager of retail, financial services, government and health care operations in Convergys' Customer Management business. She is responsible for the delivery of customer management solutions through agent-assisted services, automated self-service, and intelligent customer interaction technologies.
