Great customer management delivers positive customer experiences which lead to customer loyalty and new business generated through referrals. We can enhance your customer's experience and satisfaction, expand their lifetime value and improve your business.
Global Customer Management Drives Sales
Our Customer Service Solutions for technology customers include comprehensive customer and channel partner support functions. Every day we handle millions of customer service interactions to:
- Deliver excellent customer experiences
- Efficiently manage technical administrative functions
- Build customer loyalty
- Improve sales conversion rates
Our portfolio of solutions includes:
Our Portfolio of Solutions Includes
Faced with the challenge of how to effectively address your customers' inquiries? We can help.
At Convergys, we handle customer support concerns for technology companies to:
- Optimize customer support
- Improve customer satisfaction
- Reduce operational costs
- Strengthen customer relationships
Our customized customer and channel support programs can handle your wide range of service needs - from information and technical requests, billing and account inquiries, to warranty programs and much more.
Customer Satisfaction Focus Delivers Improved Training Processes, Management Tools, Incentive Programs and Business Policies
DOWNLOADSupporting customers with administrative assistance is an important part of customer management and delivering great support enhances your customer's experience.
We offer complete Back Office Solutions that enable you to focus on delighting your customers. Leverage our process expertise and workflow management to enable your back office to evolve into a comprehensive customer management solution.
Choose a customized solution to meet your customer's needs - and enjoy the operational savings that our people, best-practice processes and innovative technology deliver.
Build Partnerships Using Best-practice Methodologies for Improved Efficiency and Superior Customer Service
DOWNLOADIt is imperative to include channel partner support in your Sales Management strategy. Providing effective support to partners ensures that your products and services are easy for them to sell - and results in increased revenues for you.
Convergys' Channel Support Solutions:
- Help your partners to serve their customers effectively
- Assist easy understanding of product specifications
- Utilize E-mail, Web chat and/or phone options
- Makes doing business with you both easy and profitable for partners
