In an increasingly competitive market, every customer contact counts. Leading industry analysts predict customers will align with companies that provide exceptional customer service. Successful companies know that every interaction - from service calls to online support - needs to be handled expertly by knowledgeable agents who provide a positive customer experience.

Gaining Strategic Advantage through Effective Partnership

Convergys has been a leader in providing customer support solutions in the communications industry for 30 years. Our expertise has helped industry leaders manage all aspects of the customer lifecycle effectively, reducing costs and improving customer loyalty.

Whether cable, wireless, wireline, broadband, or satellite, our customer and workforce strategies can help advance your business with solutions for:

• Customer support, billing inquiries and technical support
• Automated self-service
• Smart billing and business support systems (BSS)
• Upsell, cross-sell and new product introduction support
• Customer retention and save desk support
• Order provisioning for complex business services
• Customer intelligence and analytics, and much more