"Addressing the Home-Based Agents Conundrum"
Rick Owens, Senior Director, Home Agent Solutions, Convergys
1 to 1 Media, June 5, 2012
Click here to read this article

"Voice Biometrics Comes of Age"
Jenny Burr, Senior Manager, CIT Professional Services
Speech Technology, May/June 2012
Click here to read this article

"Four Ways to Ensure you Capitalise on Your Customer Data"
Igor Sarenac, Vice President, Convergys
MyCustomer.com, May 28, 2012
Click here to read this article

"The Art and Science Behind Collections"
Joel Lewis, Vice President, Program Management, Collections, Convergys
Creditor Weekly, May 24, 2012
Click here to read this article

"Three Tools to Engage, Motivate and Unite a Home-Agent Workforce"
Daralee Easter, Director, Home-Agent Business, Convergys
Contact Professional, May 23, 2012
Click here to read this article

"Viewpoint: How To Make Late-Paying Customers Love Collections"
Joel Lewis, Vice President, Program Management, Collections, Convergys
Collections & Credit Risk, May 21, 2012
Click here to read this article

"Taking a Holistic Approach to Building Customer Loyalty"
John Georgesen, Senior Director, Research Analytics & Decision Sciences, Convergys
1 to 1 Media, May 7, 2012
Click here to read this article

"Why is Customer Effort So Important?"
John Georgesen, Senior Director, Research Analytics & Decision Sciences, Convergys
ContactCenter2012.com, April 26, 2012
Click here to read this article

"3 Ways to Foster Loyalty and Grow your Business Through Collections"
Joel Lewis, Vice President, Program Management, Collections, Convergys
Contact Professional, April 10, 2012
Click here to read this article

"CIO Profiles: James A. Goetz of Convergys"
James Goetz, CIO and General Manager of Global Technology Solutions, Convergys
Information Week, April 2, 2012
Click here to read this article

"3 Steps to Integrating Sales and Service"
Angela Crawford, Senior Director, Marketing Strategy
Contact Professional, March 23, 2012
Click here to read this article

"The Rewards of Service: How Medicare Insurers Can Become Star Performers"
Cory White, Health Care Vertical Leader for Convergys
CustomerThink, March 7, 2012
Click here to read this article

"A new challenge for customer service: Social media"
Ben Hart, Managing Director for Relationship Technology Management in Asia Pacific, Convergys
CRM Innovation, March 5, 2012
Click here to read this article

"Convergys named winner of CRM magazine's annual Service Leader Award in the Outsourcing Category"
CRM Magazine, March 2012
Click here to read this article

"Employee Engagement: Key for Talent Branding"
Ashish Garg, Director-Recruitment, Convergys India
JobBuzz Blog on TimesJobs.com, February 16, 2012
Click here to read this article

"Psst! Four Secrets for Profiting from Customer Data"
Igor Sarenac, Vice President, Worldwide Communications, Convergys
Contact Professional, February 14, 2012
Click here to read this article

"On the Personal Path to Profit"
Igor Sarenac, Vice President, CM, Convergys
Mobile Europe, February 1, 2012
Click here to read this article

"Customers Want to Hear From You-Sometimes"
1to1 Media, January 10, 2012
Click here to read this article

"The Rise of the Home-based Workforce: Lessons to Manage and Motivate Remotely"
Rick Owens, Senior Director, Convergys Home Agent Solutions
ChiefExecutive.net, January 6, 2012
Click here to read this article

"Contact center firms take varied approaches with home agents"
Rick Owens, Senior Director, Convergys Home Agent Solutions
Site Selection magazine, January 2012
Click here to read this article

"Confident Consumer: Santa Do You Wrong? Gift Return Tips"
Bridget Trask, senior vice president of retail services
USA Today, December 27, 2011
Click here to read this article

"Call Agents Still the "Center" of Customer Service"
1to1 Media, December 13, 2011
Click here to read this article

"India's BPO business supremacy is not fading away: Convergys' Christine Timmins Barry"
Christine Timmins Barry, Senior Vice President of Global Operations, and Marife Zamora, Senior Vice President and MD for Asia-Pacific, Europe Middle East and Asia
The Economic Times, November 24, 2011
Click here to read this article

"Social media is key in building customer relationships"
Business Review Europe, November 17, 2011
Click here to read this article

"Dissatisfied Consumers Vehemently Broadcast Their Discontent"
1to1 Media, November 17, 2011
Click here to read this article

"Debunking Web Chat Myths"
Julie Maier, Senior Marketing Manager, CM
DestinationCRM.com, November 16, 2011
Click here to read this article

"Work at home: five tips to make it work for you"
Christine Timmins Barry, Senior Vice President of Global Operations, CM
The Christian Science Monitor, November 16, 2011
Click here to read this article

"India has an Edge in Outsourcing Services: Convergys"
Nancy Pryor, Senior Vice President, CM
Ecomonic Time, October 30, 2011
Click here to read this article

"Reducing the 'Effort Factor' in Customer Service"
Igor Sarenac, Convergys Vice President, CM
CustomerThink, October 24, 2011
Click here to read this article

"Dissatisfied U.S. Consumers Becoming More Vocal"
Igor Sarenac, Vice President, CM
Contact Professional, October 19, 2011
Click here to read this article

"A Proactive Approach to Managing Customer Service in the Age of Social Media"
Scot Harris, Senior Director of Marketing Strategy, CM
CustomerThink, September 1, 2011
Click here to read this article

"Making the Move Towards Intelligent Customer Interactions in China"
Benjamin Hart, Managing Director for Relationship Technology Management in Asia Pacific, CM
ctiforum.com,. August 5, 2011
Click here to read the orginal article
Click here to read the English translation

"How to Create and Keep the Trust of Customers"
Aaron Payne, vice president of EMEA technology, sales, and solutions
CustomerThink, July 28, 2011
Click here to read this article

"Five Steps to Setting Service Satisfaction Goals"
Mike Cholak, consulting practice executive in Customer Management Line of Business
Contact Professional, July 14, 2011
Click here to read this article

"Social Media Becoming as Essential to Customer Service as the Call Center"
Howard Saresky, Senior Marketing Manager and Jeff Gossman, Senior Director of Sales
TMCNet, June 20, 2011
Click here to read this article

"Treat Your Customers Like You Treat Your Friends to Improve Customer Loyalty and Sales"
Angela Crawford, Director of Customer Management Sales Strategies
Customer Think, June 20, 2011
Click here to read this article

"Consumers Have Adapted to the 21st Century--Shouldn't Your Customer Service Do the Same?"
Scot Harris, Senior Director of Marketing
Contact Professional, June 1, 2011
Click here to read this article

"Driving Customer Retention -- one of the biggest challenges facing African operators"
Edwin de Clercq, Director of CM Sales
Africa Telecoms, May 9, 2011
Click here to read this article

"Reader Forum: Get smart about smartphone customer care"
Scot Harris, Senior Director of Market Strategy
RCR Wireless News, April 11 2011
Click here to read this article

"Ten tips to improve customer retention"
Aaron Payne, VP Europe, RTM
Call Centre Helper, April 8, 2011
Click here to read this article

"Ten tips for dealing with customer complaints"
Mark Smith, UK Operations Director, Convergys
Call Centre Helper, April 5, 2011
Click here to read this article

"HR focus on innovation, skill building"
Ashish Garg, Director Human Resources, Customer Management, India
MSN BPO Watch, March 2011
Click here to read this article

"Retaining New Hires"
Ashish Garg, Director Human Resources, Customer Management, India
Human Capital, February 2011
Click here to read this article

"North India, The Career Opportunity Hub"
Ashish Garg, Director Human Resources, Customer Management, India
Times Ascent, January 2011
Click here to read this article

"Aquino confident PHL economy to continue to grow in 2011"
Manila Bulletin, January 2011
Click here to read this article

"Technology Trends, Where is The Contact Center Going?" (Podcast)
Graham Allen, Director of Product Development & Strategy
Contact Center Association, January 18, 2011
Click here to listen to this podcast

"What Customers Want in 2011 -- Part II,"
Mike Cholak, Vice President of Customer Intelligence Services
Contact Professional, January 5, 2011
Click here to read this article

"Is the Cloud Your Answer?"
Mike Figgins, Senior Director of Product Management
Speech Technology Magazine, January 5, 2011
Click here to read this article

"What Customers Want in 2011 -- Part I,"
Mike Cholak, Vice President of Customer Intelligence Services
Contact Professional, December 22, 2010
Click here to read this article

"A Look Inside Consumer Holiday Spending"
Bridget Trask, General Manager/Vice President of Retail Operations
CustomerThink, December 20, 2010
Click here to read this article

"Five Customer Engagement Tips for 2011"
Mike Cholak, Vice President of Customer Intelligence Services
CustomerThink, December 8, 2010
Click here to read this article

Saying 'yes' to customers no longer a costly retention tool
Igor Sarenac, Vice President Client Business Development
Total Telecom, December 3, 2010
Click here to read this article

"Convergys to Make Post-Flood Return"
David Lovely, Site Director, Clarksville, TN, Customer Management
WSMV-TV Channel 4, December 2010
Click here to view

"Engaging Employees Through Work Passion"
Ashish Garg, Director Human Resources, Customer Management, India
Human Capital, December 2010
Click here to read this article

"New Doors Opening"
Angela Crawford, Director of Market Strategy
Credit Today, November 2010
Click here to read this article

"Retailers: Holiday sales will hinge on multichannel support"
Bridget Trask, Vice President, Retail Program Management
Chain Store Age, November 11, 2010
Click here to read this article

"Convergys on Going to BPOs, Location Options, Selection and Management"
Christine Timmins Barry, Senior Vice President of Customer Management Operations
TMCnet, November 9, 2010
Click here to read this article

"Viewpoint: Five Ways to Flop in Customer Retention"
Angela Crawford, Director of Product Strategy
American Banker, October 29, 2010
Click here to read this article

"Improve Agent Satisfaction to Raise Customer Loyalty and Company Profitability"
Mike Cholak, Vice President of Customer Intelligence Services
Contact Professional, October 18, 2010
Click here to read this article

"Making Home Agents Top Performers"
Rick Owens, Director of Operations, Home Agent Program
1to1 Media, October 18, 2010
Click here to read this article

"Heart Over Matter?"
Ashish Garg, Director Human Resources, Customer Management, India
Times Ascent, October 2010
Click here to read this article

"Convergys Expands Manila Facility"
Marife Zamora, Philippines Country Manager and Managing Director, Asia Pac/EMEA
ABS CBN News, September 2010
Click here to read this article

"Convergys to Hire 3600 Workers"
Marife Zamora, Philippines Country Manager and Managing Director, Asia Pac/EMEA
ABS CBN News, August 2010
Click here to read this article

"Going Viral: Social Media and Customer Service?"
Jo Ann Parris, Vice President, Customer Management
CRM Magazine, July 26, 2010
Click here to read this article

"Do You Have What It Takes to Answer Contact Center Calls Correctly?"
Christine Kowalczyk, Vice President of Customer Management Program Management
TMCnet, July 12, 2010
Click here to read this article

"Security On-Demand -- Making Voice Authentication Better for Everyone Involved"
Jo Ann Parris, Vice President of Solutions Marketing
Speech Technology Magazine, July 1, 2010
Click here to read this article

"Fete for a cause"
Express Buzz, July 2010
Click here to read this article

"I understand your frustration"
Christine Kowalczyk, Vice President for Healthcare
National Public Radio (NPR), July 2010
Click here to read this article

"The Telco-Intelligent Utility Parallel, Redux"
Vinay Mehta, Senior Vice President Product Management
Intelligent Utility Daily, June 22, 2010
Click here to read this article

"Q&A With Convergys on IVR/IVVR"
Scot Harris, Director Market Planning and Strategy
TMCnet IVR / VoiceXML Featured Article, June 15, 2010
Click here to read this article

"Healthcare Reform: A New Era of Customer Experience for Insurers"
Christine Kowalczyk, Vice President Program Management
1to1 Media, June 9, 2010
Click here to read this article

"Are Your Store Associates Tangled in Technology Fixes?"
Doug Farmer, Senior Director of Client Services
Chain Store Age, June 2, 2010
Click here to read this article

"Facing new pressure, health plans beef up customer service"
Christine Kowalczyk, Vice President for Healthcare
Marketwatch, June 2010
Click here to read this article

Download & Go: "Analytics for the Masses: The Microsoft-Convergys Partnership"
Curt Champion, Director of Market Strategy, Convergys
Pipeline Magazine, May 2010
Click here to read this article

"A New Dawn for Health Insurers"
Christine Kowalczyk, Vice President for Healthcare
Bloomberg BusinessWeek, May 2010
Click here to read this article

"What Millennials Want"
Jeff Fox, President and CEO, Convergys
NYSE Magazine, Apr 2010
Click here to read this article

"Call Centers Seek Health Benefits"
Wall Street Journal, April 2010
Christine Kowalczyk, Vice President, Healthcare Services
Click here to read this article

"International ICT Awards names Convergys 'BPO Company of the Year'"
Manila Bulletin, April 2010
Click here to read this article

"Security in the Cloud"
Brian Eastley, director of hosted and on-demand marketing strategy
Speech Technology Magazine, March 8, 2010
Click here to read this article

"Making the Case for At-Home Agents in a Random World"
Andrea Ayers, President, Customer Management, Convergys
1to1 Media, March 5, 2010
Click here to read this article

"Why customer service jobs will grow and grow"
FORTUNE, March 2010
Andrea Ayers, President, Customer Management
Click here to read this article

"Convergys bags 'BPO Company of the Year' plum"
The Daily Tribune, March 2010
Marife Zamora, Vice President of Customer Management and Country Manager, Philippines
Click here to read this article

"Executive Spotlight: Paul Colangelo of Convergys"
ExecutiveBiz.com, February 2010
Paul Colangelo, Vice President, Government Solutions
Click here to read this article

"How the smartphone made Europe look stupid"
The Guardian, February 2010
Patrick Bossert, Director of Market Strategy
Click here to read this article

"A brand new day for Indian ITES"
Express Computer, February 2010
Sukant Srivastava, Vice President of Customer Management and Country Manager, India
Click here to read this article

"IBM's SPSS, Convergys, Black Box and Cisco, eGain and Customer Service"
TMCnet Blogs: "First Coffee", February 24, 2010
Click here to read this article

"What We Learned From TM Forum Management World Americas 2009"
Pipeline Magazine, Jan/Feb '10
Click here to read this article

"Client Access Propels First-Party Collections"
Joel Lewis, vice president
Collection Advisor Magazine, Jan/Feb, 2010
Click here to read this article

"Is Your Self-Service Millennial-Friendly?"
Jo Ann Parris, VP, CVG RTM,
Speech Technology Magazine, January 10, 2010
Click here to read this article

"Collections: The Benefits Behind Customer Care"
Andrea Ayers, President, Customer Management, Convergys
Collections & Credit Risk, January 7, 2010
Click here to read this article

"Is Your Self-Service Millennial-Friendly?"
Jo Ann Parris, Vice President, Relationship Technology Management, Convergys
Speech Technology Magazine, January 2010
Click here to read this article

"Chefs @ Convergys"
Outlook Business, January 2010
Tim Huiting, Vice President, Human Resources, Asia
Click here to read this article

"No-Hassle Holiday Gift Returns"
Kiplinger, January 2010
Andrea Ayers, President, Customer Management
Click here to read this article

"Wellness Audits"
Human Capital, January 2010
Tim Huiting, Vice President, Human Resources, Asia
Click here to read this article

"How Tech Companies Use Strategic Partnerships to Thrive in Difficult Economy"
Mike Serpan, Vice President, Program Management, Convergys
CRM Magazine, December 17, 2009
Click here to read this article

"Service Level Targets: One Size Does Not Fit All"
Andrea Ayers, President, Customer Management, Convergys
Customer Management IQ, November 9, 2009
Click here to read this article

"Microsoft-Convergys Community Technology Center Launch in Bangalore"
Bangalore News Network, December 2009
Mohan KG, Director, Operations
Click here to read this article

"Convergys employees raise $11K for toy drive"
Cincinnati Enquirer, December 2009
Click here to read this article

"Kids' Day Out"
Express Buzz, November 2009
Click here to read this article

"Best deals from Black Friday 2009 ads: Use your smartphone"
Christian Science Monitor, November 2009
Doug Farmer, Senior Director, Program Management
Click here to read this article

"Convergys Dedication"
ABS-CBN News Channel, November 2009
Clark Handy, Senior Vice President, Global Human Resources and Marife Zamora, Vice President and Country Manager, Philippines
Click here to read this article

"Expert's Angle: The Intelligent Self-Service Imperative for Call Centers"
Jo Ann Parris, Vice President, Relationship Technology Management, Convergys
International Customer Management Institute (ICMI), November 6, 2009
Click here to read this article

"In Channel Projects, Banks Look For Simpler Solutions"
Bank Systems & Technology, November 3, 2009
Mike Cholak, Vice President, Customer Intelligence Services, Convergys
Click here to read this article

"The Great Debate: Are Standards and Universal Commands Necessary in VUI Design?"
Speech Technology Magazine, November 2, 2009
Dave Pelland, Director, Relationship Technology Management, Convergys
Click here to read this article

"Helping Military Spouses Launch Careers"
WTCN-TV, October 2009
Click here to read this article

"Six Sigma-based Training Leads to Better Problem Resolution at Convergys"
Global Services, October 2009
Manisha Kapur, Director, Quality
Click here to read this article

"What Your Customers are Really Telling You"
Chief Executive Magazine, October 2009
Andrea Ayers, President, Customer Management
Click here to read this article

"Businesses take steps to lessen impact of H1N1"
NPR, 91.7 WVXU Radio, October 2009
Carol Fox, Senior Director, Risk Management and Mike Epstein, Senior Manager, Business Continuity Planning
Click here to read this article

"Makati Calling"
The Manila Standard Today, October 2009
Jomari Mercado, Director, Business Development
Click here to read this article

"Opinion: Smart grid success requires instant consumer information"
San Jose Mercury News, October 2009
Bob Lento, President, Information Management
Click here to read this article

"Valuing Employee Health"
Human Capital Magazine, October 2009
Tim Huiting, Vice President, Human Resources, Asia
Click here to read this article

"Five Reasons to Use Home Agents"
Contact Professional, October 28, 2009
Brad Krinhop, vice president home agent, Convergys
Click here to read this article

"Convergys' Business Continuity Priorities and Strategies"
TMCnet, October 23, 2009
Carol Fox, senior director Risk Management & Mike Epstein, senior manager business continuity planning, Convergys
Click here to read this article

"NTELOS Deploys Enhanced Real-Time Convergent Charging Solution from Convergys"
TMCnet, October 19, 2009
Click here to read this article

"Fortune 10 Company Selects Convergys Relationship Management Solutions."
TMCnet, October 19, 2009
Click here to read this article

"BPO: Higher Quality, Competitive Costs"
CRM Daily, October 12, 2009
Christine Timmins Barry, senior vice president Customer Management, Convergys
Click here to read this article

"Analytics Bring Customer Perspectives Into Focus and Make the Save"
By: Andrea Ayers, President, Customer Management, Convergys
1to1 Media, September 2009
Click here to read this article

"Meet your most demanding client: the millennials"
FORTUNE Brainstorm Tech Blog, September 2009
Andrea Ayers, President, Customer Management
Click here to read this article

"Managing the Customer Experience"
Financial Express, September 2009
Sukant Srivastava, Vice President of Customer Management and Country Manager, India
Click here to read this article

"Convergys Call Center Accommodates Workers' Needs"
Killeen Daily Herald, September 2009
Click here to read this article

"Creating the Wow Factor for Customer Retention"
By: Scott Manghillis, Director Hosted Contact Center Technology, Convergys
Speech Technology Magazine, August 27, 2009
Click here to read this article

"Convergys 2009 Market Leader in Speech Self Service Suite"
Speech Technology Magazine, August 27, 2009
Click here to read this article

"The Advantages of Hosted, Managed, and SaaS in Speech"
Speech Technology Magazine, August 26, 2009
Click here to read this article

"Convergys Announces New Intelligent Notification Solution for Contact Centers"
TMCnet, August 25, 2009
Click here to read this article

"Convergys Launches Intelligent Self-Service to Enhance Customer Interaction"
TMCnet, August 24, 2009
Click here to read this article

"Running Your Speech Solutions Clean in Lean Times"
Speech Technology Magazine, August 24, 2009
Harkishin (Harry) Nachnani, Consultant, VUI Design, Convergys
Click here to read this article

"SpeechTEK Hands-On: The Latest and Greatest"
SpeechTek, Aug. '09
Click here to read this article

"Why Convergys Philippines is the 2009 ICT Awards' BPO Employer of the Year"
Breakthroughs Publication, August 2009
Marife Zamora, Vice President and Country Manager and Jomari Mercardo, Director of Business Development
Click here to read this article

"Remember Me? - Convergys Leading the Pack in VUI Personalization"
David James, Director Solutions Marketing, Convergys
Speech Technology Magazine, Jul/Aug 2009
Click here to read this article

"Voice Authentication - It's not Just for IVR Anymore"
By: Paul Watson, General Manager, On-Demand solutions, Convergys
Speech Technology Magazine, July/Aug 2009
Click here to read this article

"Cost cutting in U.S. to drive BPO healthcare business"
Reuters, July 2009
Christine Kowalczyk, Vice President of Healthcare Services
Click here to read this article

"Follow a Performance Map to Superior Service"
By: Mark Thomas, Senior Vice President and Joyce Clark, Principal, HRM, Convergys
Talent Management Magazine , July 2009
Click here to read this article

"Loan Modification and Delinquency Management Approaches that Build Loyalty"
By: Joel Lewis, Vice President, Convergys
InsideARM, June 18, 2009
Click here to read this article

"Convergys Launches Loan Modification Solutions"
TMCnet, June 4, 2009
Click here to read this article

"Convergys Launches New Loan Modification Solutions: Provides Mortgage Lenders with New Capabilities to Improve Customer Experience"
Bank Systems & Technology, June 5, 2009
Click here to read this article

"CSR in time of recession"
Express Computer, June 2009
Tim Huiting, Vice President of Human Resources, Asia
Click here to read this article

"Convergys Offers Voice Authentication Service Using TradeHarbor"
Paul Watson, General Manager On Demand Solutions, Convergys
Speech Strategy News, June 2009
Click here to read this article

"Quality Monitoring: Back to Basics"
John Iacobellis, Vice President, Convergys
Contact Center Pipeline, June 2009
Click here to read this article

"Convergys Launches Voice Authentication Solution"
Paul Watson, General Manager On Demand Solutions, Convergys
Speech Technology Magazine, May 7, 2009
Click here to read this article

"Convergys Announces On-Demand Voice Authentication"
TMCnet, May 7, 2009
Click here to read this article

"Creating Dynamic Multimodal Interactions"
By: Bogdan Blaszczak
Speech Technology Magazine, May 5, 2009
Click here to read this article

"How One Multinational Plans For Pandemics"
Forbes.com, May 2009
Carol Fox, Senior Director, Risk Management
Click here to read this article

"Simplifying the Future"
Voice and Data Magazine, May 2009
Paresh Shah, General Manager, Information Management, India
Click here to read this article

"Ad of the Month"
Times of India, May 2009
Ashutosh Sinha, Director of Recruitment, Customer Management, India
Click here to read this article

"Outsourcing to the Philippines"
BusinessWeek, May 2009
Marife Zamora, Vice President and Country Manager, Philippines
Click here to read this article

"Philippine Call Centers Ring Up Business"
Wall Street Journal, May 2009
Andrea Ayers, President, Customer Management
Click here to read this article

"3G Services May Be Confined Initially to Post-Paid Mobile Users"
The Hindu, May 2009
Paresh Shah, General Manager, Information Management, India
Click here to read this article

"The Best Response to a Tough Economy-Make Smart Investments in your Enterprise Customer Voice Portal"
By: Scott Manghillis, Director, Hosted Contact Center Solutions, Convergys
Speech Technology Magazine, May 2009
Click here to read this article

"Convergys Dedicates Three Facilities in the Philippines"
Manila Bulletin, April 2009
Click here to read this article

"ICT Awards - Philippines Winners"
Manila Bulletin, Philippines, April 2009
Click here to read this article

"Are You Ready for the Great Millenial Migration?"
By: Dave Pelland, Director, Enterprise Solutions RTM, Convergys
Contact Professional, March 2009
Click here to read this article

"Service Level Targets: One Size Does Not Fit All"
By: Mike Cholak, Vice President, Global Consulting Services, Convergys
Customer Management Insight, March 2009
Click here to read this article

BLOG: Convergys' Dynamic Decisioning Solution
By: Nancy Jamison, Jamison Consulting
Click here to read this article

BLOG: Convergys' Dynamic Decisioning Solution
By: Sheila McGee-Smith, President & Principle Analyst, McGee-Smith Analytics
Click here to read this article

"Tech Support: The New Customer Loyalty Engine - Don't Neglect Relationships at this Crucial Touch Point."
By: Sukant Srivastava, Vice President, Operations and Country Manager India, Convergys
CRM Magazine, March 2, 2009
Click here to read this article

"Executives Have No Idea What Customers Want"
Forbes.com, March 2009
Andrea Ayers, President, Customer Management, Convergys
Click here to read this article

"Sukant Srivastava interviews with NDTV Profit"
NDTV Profit, India, March 2009
Sukant Srivastava, Vice President, Operations and Country Manager India, Convergys
Click here to read this article

"Get Closer to Your Customers and Employees in 2009"
By: Andrea Ayers, President, Customer Management, Convergys
Customer Management Insight, February 2009
Click here to read this article

"Convergys BPO High on Anti-Smoking Campaign"
Metro Now, India, February 2009
Click here to read this article

"Convergys Awarded in E-Services Global Sourcing Conference and Exhibition"
Manila Bulletin, Philippines, February 2009
Click here to read this article

"Answering the Call"
Site Selection Magazine, February 2009
Jomari Mercado, Director of Business Development, Philippines
Click here to read this article

"Home Schooling the Home Agent"
By: Brad Krinhop, Vice President Home Agent, Convergys
Training Magazine, January 22, 2009
Click here to read this article

"U.S. Ambassador Visits Convergys Bacolod"
Various Publications, Philippines, January 2009
Marife Zamora, Vice President and Country Manager
Click here to read article #1
Click here to read article #2
Click here to read article #3

"Sanjit Bal Interviews with NDTV Profit"
NDTV, India, January 2009
Sanjit Bal, Director of Business Development
Click here to view this video

"Neeeded: cost-effective e-learning"
The Hindu, India, January 2009
Maheedharan Thiagarajan, Director of Learning
Click here to read this article

"Riding Out the Storm"
Clark Handy, Senior Vice President Human Resources, Convergys
HRO Today, January 2009
Click here to read this article

"Applying the Golden Rule to Transform Your IVR into a Place Your Customers Want to Stay"
By: Dave Pelland, Director Enterprise Solutions, Convergys
Contact Professional, December 2008
Click here to read this article

"Convergys: Disconnect Between Consumers, Executives on Service, Personalization"
TMCnet
Click here to read this article

"Brand Ambassadors Improve Customer Experience"
By: Bridget Trask, Vice President, Convergys
Retail Industry Leaders Association (RILA), November 2008
Click here to read this article

"Beyond Biryanis and Harleems"
Dataquest, India, November 2008
Click here to read this article

"Smile, you're on the phone!"
The Human Factor, India, November 2008
Click here to read this article

"Convergys harnesses local talent"
The Philippine Star, Philippines, November 2008
Click here to read this article

"Economy, gas prices fuel movement of call center work into homes"
The Associated Press, November 2008
Click here to read this article

"A tailor-made approach to customer relations"
Financial Times Online, November 2008
Click here to read this article

"Customer service is changing the world: Up close and global"
Financial Times Online, November 2008
Click here to read this article

"Convergys Acquires Intervoice; Merges Solutions"
TMCnet, November 14, 2008
Click here to read this article

"How to Ensure Your Call Center Security"
By: Ron Settele, Customer Authentication Specialist, Convergys
Enterprise Applications - eweek.com, November 13, 2008
Click here to read this article

"Convergys Intros Intervoice Voice Portal 6.0 and Interaction Composer"
TMCnet, November 11, 2008
Click here to read this article

"Business Continuity, Planning for the Unforseen"
CIO Today, November 10, 2008
Click here to read this article

"Using Speech for Post Call Notes"
By: Jo Ann Parris, Vice President, Convergys
Speech Technology Magazine, November 1, 2008
Click here to read this article

"Dispelling IT Blues"
Economic Times, India, October 2008
Click here to read this article

"Help is at hand"
The Hindu, India, October 2008
Click here to read this article

"Look Who's Shining"
Times of India, India, October 2008
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NDTV Profit, India, October 2008
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"Convergys Bacolod to employ 1,000"
Malaya, Philippines, October 2008
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"Demand for agent-assisted services from Philippine contact centers on the rise"
Mftp.interanila Bulletin, Philippines, October 2008
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"Six Sigma - A Quick Hit at Convergys"
Communication Today, India, October 2008
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"Dandiya Razzmatazz"
The Economic Times, India, October 2008
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"Growth in India"
Various Publications, India, October 2008
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"Shopping and Customer Experience: Zero Degrees of Separation"
B/OSS World, October 2008
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"Injecting More Value Into Business Process Outsourcing"
CRM Buyer, October 2008
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"What's in Store for Multi-Channel Retail?"
Retail Systems, October 2008
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"Convergys Acquires CEON To Tackle Telco PMO"
Telephony Magazine, October 2008
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"The Right Connection"
Electronic Retailers Magazine, October 2008
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"There's No Place Like Home"
CRM Magazine, October 2008
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"Planning for the Unseen"
Customer Inter@ctions Solutions Magazine, September 2008
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"Convergys Converges on Communications Service Providers"
CRM Magazine, September 2008
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"Convergys Focuses on Dropped Order Challenge"
Telephony Magazine, September 2008
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"Voice of the Shopper Drives Loyalty"
Retail Industry Leader's Association Report, September 2008
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"Cigna Dental Drills for Loyal Customers"
1to1 Magazine, September 2008
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"Revealing the Invisible Customer"
By Jim Sullivan, Business Intelligence Consultant
Customer Management Insight Magazine
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"Engaging the Home Based Learner"
Chief Learning Officer Magazine, September 2008
Scott Van Stratten, Senior Director, Home Agent interviewed
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"Charitable Convergys"
Metro Now, India, August 2008
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"We Aren't Free on Independence Day!"
Metro Now, India, August 2008
Tim Huiting, Vice President of Human Resources-Asia
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"A Hockey Game With a Difference"
Bangalore Mirror, India, August 2008
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"Flexibility, Reliability and Scalability"
Communication Today, India, August 2008
Gary Liew, Director and Telecommunications Lead, Asia Pacific
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"Of Slowdown and Platforms"
Dataquest, India, August 2008
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"Managing the Ship"
Dataquest, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"BPO Are Getting Commoditised"
Business Today Magazine, India, August 2008
David F. Dougherty, President and CEO
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"The Next Leap"
Voice & Data Magazine, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"The Support Report"
Response Magazine, August 2008
Featuring CVG's Vicky Walz, Vice President, Client Services
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"After February 17, the Call Deluge"
CED Magazine, August 2008
MSOs prepare for viewer activity after the digital TV transition
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"Convergys: Outthinking, Outdoing"
IndiaTechTV.com, India, July 2008
Madhu Damodaran, Director, Employee Services, APAC
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"Convergys: Challenging Times, Smart Moves"
Customer Inter@ction Solutions magazine, July 2008
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"How to Deliver a Successful Multichannel Customer Experience"
Speech Technology Magazine, July 2008
Jo Ann Parris, Vice President, Relationship Technology Management
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"Outsourcing -- It's About the Customer Experience"
Contact Professional, July 2008
Andrea Ayers, President, Customer Management
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"Relationship Management: A New Way to Align Your Contact Center with Customers"
Customer Management Insight, July 2008
John Georgesen, Senior Director, Decision Sciences
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"Early Warning System"
Human Capital, India, June 2008
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"Not a job, but a career"
Express Computer, India, June 2008
Ashutosh Sinha, Director, Recruitment, Convergys India Services
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"18 years and going strong"
Hindu Business Line, India, May 2008
Andrea Ayers, President, Customer Management
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"Convergys plans to enter Indian call centre market"
The Mint, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys plans India BPO market foray"
Business Standard, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys to expand Indian operations"
Hindu Business Line, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Call Centres Now Sell Themselves as the War for New Talent Intensifies"
The Mint, India, April 2008
Tim Huiting, VP of Human Resources; Ashutosh Sinha, Director of Recruitment, Nikhil Duggal, Manager
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"How I got here"
Wall Street Journal, United States, April 2008
Andrea Ayers, President, Customer Management
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"Convergys brings e-learning on mobile"
CIOL (CyberMedia), India, April 2008
Maheedharan Thiagarajan, Director of Global Learning Operations, and Subhasish Karmakar, Manager Design
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"Convergys sets new fun-at-work record"
MetroNow
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"Holding back employees"
Deccan Herald
Tim Huiting, Vice President of Human Resources
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"Solving the Mystery of Poor Customer Experiences"
Speech Technology Magazine, April 1, 2008
Jo Ann Parris, Vice President of Relationship Technology Management, Convergys
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"Moving Beyond 'I'm Sorry, I Didn't Get That'"
Speech Technology Magazine, April 1, 2008
co-authored by Sunil Issar, Convergys
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"How to Select an Outsourcer"
Speech Technology Magazine, April 1, 2008
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"Getting the Devil out of the Details"
Speech Technology Magazine, April 1, 2008
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"Seven Rules for Redefining Customer Experience"
Contact Professional's CP Wire, March 19, 2008
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“Change Management Software Eases PCI Compliance Burden”
Tech Target’s Data Center, March 5, 2008
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"Call for Comfort"
Times of India, March 2008
Sukant Srivastava, Managing Director and Country Manager
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Convergys in Gurgaon, India, Featured on NDTV's MetroNation
New Delhi Television (NDTV) MetroNation
Convergys employees
Instructions: Once on the site, right-click on "Convergys Metronation" and select "Save Target As" to save the clip to your desktop or another convenient file before launching it.
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"Slow Growth Has Operators Looking For Lasting Relationships"
Billing & OSS World, March 5, 2008
By: Tim McElligott, B/OSS World
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"Vendors Help Pay the Bills"
WirelessWeek, February 15, 2008
Perry Chaturvedi, Convergys Industry Lead, Wireless
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"A Place to Study"
The Hindu's Metro Plus, February 2008
Paresh Shah, Vice President and General Manager of Information Management in India
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"Learning Under a New Light"
HRO Today, January/February 2008
Marianne Langlois, Convergys Vice President, Learning Solutions
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"The Bakers Dozen: Learning"
HRO Today, January/February 2008
Convergys listed as top provider of Learning Outsourcing
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"Ad of the Week"
Times of India, January 2008
Ashutosh Sinha, Director of Recruitment
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"Convergys to be in Markets with High Potential"
Communications Today, January 2008
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"CEO Forum: How can CEOs get closer to their Customers?"
New York Stock Exchange Magazine, January 2008
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"Is Your Agent Training Process Evolving with the Role?"
ICM's Customer Management Insight, January 2008
By Convergys' Jason Mitchell
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"Dialing For Dollars"
Speech Technology, January 25, 2008
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"Activities Galore"
The Hindu, December 2007
Convergys' Paresh Shah, Vice President and General Manager of Information Management in India
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"No-Hassle Holiday Gift Returns"
Kiplinger's Personal Finance, December 14, 2007
Convergys' Andrea Ayers, Business Unit President
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"Speak Up!"
CRM Magazine, December, 2007
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"Strategies for Melding an In-House and Outsourced Partnership"
Contact Professional, November/December, 2007
By Convergys' Brenda Harding
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"Voice Recognition Technology Hits the Desktop"
Multichannel Merchant eNewsletter, November 28, 2007
By Convergys' Vince Weseli
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"Convergys Offers Outsourcing for e-Tail Customer Service"
Apparel Magazine, November 13, 2007
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"Convergys Urges Automated, Personalized Approach to Happy Customers"
Speech Technology Magazine, November 8, 2007
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"The User Becomes a Standard Bearer"
Speech Technology Magazine, November 1, 2007
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"Click, click, click: Tips for online Santas doing holiday shopping on the Web"
MarketWatch, November 2007
Convergys' Andrea Ayers, Business Unit President
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"Convergys Promotes Children's Reading Program with Sa Aklat Sisikat Program"
Manila Times, November 2007
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"How to Navigate Customer Service without Screaming"
US News and World Report, October 2007
Convergys' Andrea Ayers, Business Unit President
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"At Home Agent FAQ List"
Customer Inter@ction Solutions, October 11, 2007
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"Convergys Recognized as Leader in Agent Training"
Customer Inter@ction Solutions, October 3, 2007
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"Transforming Agent Training Through Performance-Based Learning"
Multichannel Merchant eNewsletter, September 25, 2007
By Convergys' Marianne Langlois
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"Your Call May Be Monitored"
Government Computer News, September 10, 2007
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"Netting Better Service"
Chain Store Age, September 10, 2007
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"The 2007 Market Leaders"
Speech Technology Magazine, September 5, 2007
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"The 2007 Implementation Awards"
Speech Technology Magazine, September 5, 2007
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"Support Services: Are You Purchasing Call Center Services the Same Way You Buy Gasoline?"
Response Magazine, September 1, 2007
By Convergys' Ron Elinkowski
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"Convergys Featured on Forbes TV Network"
Andrea Ayers, President of the Government, Healthcare, Retail, Automotive & Financial Services business unit, was interviewed on the Forbes TV Network. August 15, 2007
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"Beyond the [Set-Top] Box"
Multichannel News, August, 2007
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"Paper Cuts"
CRM Magazine, August, 2007
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"Win Management Respect -- and Budget Approval -- With A Profit-Driven Approach to Customer Care"
Contact Professional, July/August, 2007
By Convergys' Ryan Pellet
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"A Multiple Approach Is Best"
Speech Technology Magazine, July/August, 2007
By Convergys' Kristie Goss
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"They've Got Your Back"
Electronic Retailer Magazine, July, 2007
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"TMW-Nice: Sun, Sea, and OSS"
Pipeline Magazine, June, 2007
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"Billing & OSS World 2007"
Pipeline Magazine, June, 2007
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"Building An Early Warning System"
Call Center, June, 2007
By Convergys' Pj Weyforth
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"Bringing Video to the Voice Arena"
Speech Technology Magazine, May, 2007
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"Streamlining Service Creation"
Internet Telephony, May, 2007
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"Tribold, Convergys Show Off"
Light Reading, May 16, 2007
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"Develop a Multichannel Client Contact Center"
Integrated Solutions for Retailers, May, 2007
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"The 2007 Service Leaders, Part 2"
CRM Magazine, April, 2007
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"Convergys Wins Employer of the Year and Outstanding Exporter of the Year"
Manila Times, April, 2007
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"The Next Step: Office of Test Management"
Software, Test & Performance, March, 2007
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"The Real Life of Home-Based Agents"
Contact Professional, March, 2007
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"Home Bodies"
CRM Magazine, January, 2007
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"Good Call: Help Desk Delivers for Postal Service"
Washington Technology, January 15, 2007
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"Convergys Provides Outsourced Services to InterContinental Hotels Group"
Customer Inter@ction Solutions, December, 2006
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"The Seven Elements of World-Class Customer Support"
Contact Professional, November, 2006
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"Key Considerations in Post-Interaction Surveying: Which Data Collection Channel is Right for You?"
Customer Inter@ction Solutions, October, 2006
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"Home Sweet Home Agents"
Chain Store Age, October, 2006
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