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As the world's leading provider of integrated billing, customer care and HR services, Convergys has an enviable record of supporting hundreds of businesses across a varied range of sectors.
BUSINESS SUPPORT SYSTEMS
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The client base for Convergys’ BSS and billing solutions covers wireline and wireless telecommunications, cable and broadband, Internet, utility and financial services.
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To date over one hundred projects have been delivered in EMEA, and clients include: BT Wholesale, Czech Telecom, O2, Orange France, Powergen, Swift, T-Mobile, Vodacom and Vodafone.
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CUSTOMER CARE
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Convergys has more than 20 years experience in designing, implementing and managing programmes for more than 300 clients worldwide.
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Convergys supports leading businesses across a wide range of sectors, from telecommunications and computing (hardware and software), to financial services and pharmaceuticals.
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Convergys has forged a long-term relationship with many prominent and well-known global brands, reflecting the importance such brands attach to the quality and continuity of their customer service operation.
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HR SERVICES
Convergys delivers outsourced HR solutions for a range of companies in sectors as diverse as retail, communications, financial services and government-related activities. Particularly advanced and established in the United States, the market for outsourced HR services is beginning to grow in the pan-European region as companies increasingly look for new ways to enhance their competitiveness.
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