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Convergys’ in-depth understanding of the operational and financial challenges faced by operators is informed by the numerous projects it has managed around the world. Convergys works in partnership with clients, building an ongoing relationship that delivers not only an appropriate BSS, but also one that is fully supported in terms of roadmap and resources over time.
INFINYS™
From mobile to fixed and cable to utilities, service providers in all sectors require an advanced BSS that can both drive profitability and support their business aspirations. Convergys’ Infinys software was designed to meet these requirements.
- Infinys is built on a component-based architecture that delivers unsurpassed flexibility, investment protection and carrier-grade scalability.
- Infinys enables clients to innovate around bundled voice, data and video offerings and penetrate residential and business markets quickly.
Key functional areas include:
- Product management – Infinys enables the rapid configuration and introduction of new products and bundles, supporting these offerings with cross-product discounts, appropriate pricing and customer loyalty programmes.
- Revenue management – Geneva, the convergent Infinys application for rating and billing, can handle any combination of services, regardless of the delivery technology. Geneva co-exists seamlessly within legacy environments to support all business models, including those requiring sophisticated partner settlement.
- Customer management – Infinys provides a single view of the customer and support for complex hierarchies across customer-facing applications, allied to comprehensive partner management facilities and 24x7 Web-based customer self-service.
- Fulfilment management – Cygent, the Infinys application for order management, reduces order fall-out through increased automation. The fulfilment process is further enhanced and supported via strategic alliances with Syndesis and Cramer Systems.
Available in any of Convergys’ delivery models (outsourced, licence or build-operate-transfer), Infinys delivers a wealth of benefits that are central to operators’ achieving competitive advantage in tough markets, including:
- Accelerated launch and sale of advanced service bundles to drive profitability
- Tailored solutions that are both low risk and cost-efficient
- Support for fully convergent offerings combining voice, data and advanced content
- The ability to co-exist with legacy systems, protecting operators’ investments and providing a unique solution for each client without sacrificing pre-integration benefits
- The availability of a migration path to a fully convergent, modular, end-to-end system based on common platform technology
- Support for all markets (including prepaid in mobile, ‘triple-play’ in cable and satellite, and broadband wireless) enables operators to traverse traditional boundaries and broaden their potential customer and revenue bases.
Further information on Infinys
WIZARD
Installed at client sites in over 25 countries, including some of the world’s largest Tier I convergent operators, the WIZARD customer care and billing software delivers advanced support for the cable, satellite and digital terrestrial television (DTT) markets. WIZARD enables cable and satellite operators to:
- Realise the full potential of ‘triple play’ (voice, video and data) offerings over the same platform
- Simultaneously drive service innovation and cost reductions
- Benefit from a single, convergent view of all of the service, transactional and financial relationships between a company, its customers and its business partners
- Support flexible multi-party business models, service innovation, and marketing offer management.
WIZARD benefits from a fully supported roadmap and will be integrated with Convergys’ Infinys software in the near future.
Further information on Wizard
SERVICES AND ALLIANCES
PROFESSIONAL SERVICES
With a distinguished history of on-time, on-budget project implementations, Convergys has considerable experience of both acting as prime contractor and working alongside systems integrators. The company is also able to support a managed service offering: by managing the BSS infrastructure, Convergys enables clients to focus on their core business processes.
To support its Infinys™ software, Convergys also offers a wide range of professional services: from solution architecture, project management, design and customisation to integration, data modeling and implementation.
TRAINING
A range of application and integration training options are available to equip users with skills that help them explore the full potential of Convergys’ software, including Infinys applications such as Geneva for rating and billing and Cygent for order management. Training programmes and materials, which can be tailored to meet any requirements, are developed and administered by a team of dedicated and highly experienced training professionals.
Further information about the many training options provided by Convergys EMEA
CHANNEL PARTNERS & ALLIANCES
Convergys EMEA maintains and leverages a wide range of partnerships and alliances to meet the particular needs of clients. Convergys’ relationships with channel partners, allied to alliances with third-party software and technology vendors, ensures that any business model can be supported in the most efficient and cost-effective way.
Further information on our channel partners and alliances
Further information on our alliance with Oracle
FAST FACTS ABOUT CONVERGYS
- Convergys employs more than 2,500 of the world's most experienced and highly skilled software developers and systems integrators
- Convergys software produces more than 1.5 million bills produced daily
- Convergys software supports more than 100 million subscribers
For more information on Convergys' Business Support Systems, please contact us
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