Using Customer Intelligence to Move the Needle
Learn from Gartner and Convergys how to unleash your customer data to improve the customer experience both.Telecom TV Interviews Convergys and Microsoft
Watch Bob Lento and Austen Mulinder discuss the strategic relationship between Convergys and Microsoft at Mobile World Congress.HRO Renewals: Best Practices and Lessons Learned from the Field
New HRO deals and renewals are better structured and more likely to meet goals than deals of years past. Successful HRO relationships are solidly governed and achieve optimal outcomes. This paper provides an analysis of lessons learned and best practices from a series of HRO renewal efforts with the clients of Convergys.
